CUSTOMER CASE STUDIES

Labeling

100% Traceability & Accuracy

Label quality control is one of the biggest concerns for medical device customers when hiring a contract manufacturer. They know that error-free labels are critically important. If the wrong labels are used, the outcome can be disastrous. PRO-TECH has addressed this concern by developing a proprietary label tracking system. It ensures ultimate traceability and accuracy. So, customers can be assured that they will get the correct label with the correct information in each production run.

SITUATION

Recently, a potential customer approached PRO-TECH about assembling and packaging. Their project featured a complex series of products. Each of which had multiple sub-components. In turn, each sub-component needed to be labeled and monitored. Accuracy and tracking were critical at each stage.

From initial reception of the components to shipping the fully assembled product, the customer wanted extensive quality control. They required automated system checks at each production milestone. Ultimately, this potential customer would not become a full-fledged customer without strong assurances that PRO-TECH could handle their complex situation.

ACTION

Luckily, PRO-TECH had already developed a sophisticated label tracking system. The system was designed to handle a complex project just like this one.

PRO-TECH’s proprietary software uses barcode scanners and vision systems to digitally verify that the labels are accurate at each stage. Moreover, we also provide customers with 24/7 access to a dedicated online portal. Using this, they can track production throughout the process, giving them additional piece of mind.

RESULTS

The customer was so impressed with the capabilities of the tracking system that they placed an order right away.

Now, the launch is on-target and all label tracking has been 100% traceable and accurate.

The customer is already thinking of awarding a second product line to PRO-TECH.

ADDITIONAL CUSTOMER CASE STUDIES