Our Approach
We are guided by five core operating principles and they drive the approach we take to everything we do.
Customer First
At PRO-TECH, we take great pride in meeting and exceeding the needs of our customers. We wear many hats – from problem-solvers to consultants to partners. And, we always strive to put our customers’ needs first and to individually solve their unique needs.
Relationships
We are a family-run company and personal relationships and loyalty are key to our success. Many of our customers have been with us for over 10 years. We have worked with some from their earliest stages and have seen them grow into large corporations. In addition, we have developed loyal Associates that enjoy working together and who take personal pride in taking care of their customers.
Experience
Because we have been in business for 40 years and have worked with some of the smallest and largest medical companies in the world, we have seen many different packaging situations. As a result, we know how to anticipate the needs of our customers and proactively provide the best solutions before the need becomes critical.
Flexibility
We bring flexibility and innovation to everything we do – we have to. Business needs change quickly and you need to adapt to new conditions. Finding unique solutions to tricky problems is something we do every day. Even, our most senior leaders regularly roll up their sleeves and approach challenges with a can-do-spirit.
Commitment to Quality
Quality of service, Quality of product and Quality of people are paramount in the medical device business. We are constantly focused on providing the highest quality for our customers. We invest in the latest technology and focus on robust quality management systems. And, we instill in our associates the importance of committing to quality in everything they do.
About Our Commitment
Discover how our dedicated approach ensures quality and precision in every step of medical device manufacturing.
Pro-Tech Quality Policy
- PRO-TECH is committed to the quality and value of the products and services we provide, as well as meeting or exceeding our customers’ requirements and/or expectations.
- We will maintain a Quality Management System compliant with domestic and international regulatory requirements; and continually strive to improve its effectiveness through periodic Management Reviews.
- PRO-TECH will ensure that the Quality Policy is communicated within the organization, on our website, and is understood by all employees.
- We will establish and review Quality Objectives, which will provide quantitative data documenting the continuing suitability of our policy.
What Our Clients Are Saying
From customer who achieved successful clinical portion of their Pivotal Study:
“Sincere thanks are due to each of you, and Pro-Tech as a whole, for helping us get to this point and building every [device] used in the Pivotal Study. You have been an invaluable partner and we are extremely grateful for your good service, fair pricing, and all the support up to this point.”
From Materials Supervisor for Large Medical Device Company:
“I appreciate the business relationship we have had, and you taught me so much more than I ever could have imagined. Thank you for always being a true partner – there would be no [company name] to save thousands of lives every day without you and your efforts.”
From an Engineer for Medical Device Start-Up
“Just a quick note to thank everyone for this week. I am really excited about working with PRO-TECH!”