In 2025, PRO-TECH Design & Manufacturing will celebrate an incredible milestone: 45 years of
delivering excellence in medical device contract manufacturing. At the heart of this achievement is Pam
McMaster, the CEO and Founder who started it all in the unassuming setting of her family room in
1980.
From those humble beginnings, Pam has grown PRO-TECH into one of the largest family-owned
businesses in the medical device contract manufacturing space, with three thriving locations across the
United States: Santa Fe Springs, CA; St. Paul, MN; and Arlington, TX.
Pam McMaster’s journey is one of determination, customer service, and an unwavering commitment to
quality. Starting with a clear vision and a passion for solving complex customer challenges, she built
PRO-TECH into a company that not only meets but exceeds customer expectations. Today, PRO-TECH
employs over two hundred dedicated team members who share Pam’s commitment to excellence and
contribute to the company’s continued growth.
One of the most remarkable aspects of PRO-TECH’s legacy is that Pam’s very first customer from 1980
is still a valued customer today—45 years later! This enduring relationship speaks volumes about the
trust, reliability, and consistent excellence that PRO-TECH delivers. Today, PRO-TECH assembles,
packages, and sterilizes over fifteen million medical device units annually, serving over 120 customers.
The company’s success is also a testament to its deep-rooted family values. Today, three generations of
the McMaster-Swanson family are actively involved in the business. Pam’s son, Aaron Swanson, serves
as President of the company and manages day-to-day operations. Another son, Jeff Swanson, is Vice
President and runs the St. Paul office. And her grandson, Shane Swanson, represents the third
generation contributing to the company’s continued growth and innovation.
Unlike many competitors that have been acquired by private equity firms, PRO-TECH remains proudly
independent, and family-owned. This independence allows the company to prioritize long-term
customer relationships, invest in innovative capabilities, and maintain the personalized service that has
been a hallmark of its success.
Pam’s reflection on the journey: “PRO-TECH began as a vision in my family room. I thought I could
deliver better service to my medical device customers on my own compared to my previous company.
And, 45 years later, it worked out, and our first customer is still a customer today! Together with my late
husband, Dave, and sons, Aaron and Jeff, we have always believed that if you go the extra mile for
customers, charge a fair price, and take care of your employees, you will be successful. That is how we
have run the company for 45 years.”
Under Pam’s leadership, PRO-TECH has become synonymous with reliability, adaptability, and
dedicated customer solutions. The company’s success can be attributed not only to its exceptional
products and services but also to the strong culture of collaboration and integrity that has been instilled
in every aspect of the business
As PRO-TECH reaches its 45th anniversary, it is not just a celebration of the company's achievements
but also a tribute to Pam McMaster's legacy as a pioneering entrepreneur. Her story serves as an inspiration to aspiring leaders, demonstrating the power of perseverance and vision in building a lasting
enterprise.
Congratulations to Pam and the entire PRO-TECH team on 45 years of excellence, innovation, and
growth. Here’s to many more successful years ahead!