Customer Success Map

Medical Device manufacturers looking for contract packaging services often have a lot of questions and are sometimes unsure how the relationship and the process works. At Pro-Tech Design, we find that it’s helpful to provide a roadmap to show the path to success and outline what customers should expect along the way. With this in mind, please check out our Customer Success Map below.

01
Phase 1

Onboarding

Initial Inquiry

Getting Serious

Quote

Engage

Validation Order
02
Phase 2

Validation

Validation Preparations

Customer Milestone

Sample Order

Validation Process

Production Order
03
Phase 3

Product Ready

Production

Ongoing Improvements

Key
Customer-driven step
Pro-Tech-driven step
Customer order that opens the next phase